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Get Answers: Frequently Asked Questions

 

Frequently
Asked Questions

From Start to Finish:
Everything You Need to Know
About Working with Us

 

 

Starting a Project

  • Briefing:
    Begin by sharing your vision, vibe, specifications, and any visual references you have in mind.

    Exploration:
    We’ll propose strong artistic styles or explore our portfolio together to find the right fit for your project.

    Budgeting:
    Together, we’ll agree on a fee that takes into account the complexity of the work, the intended media, and the estimated usage time and area.

    Ready to Create:
    Once you approve our estimate, we’re all set to start bringing your project to life!

    Have more questions? Feel free to reach out to us!

  • A design brief is a document that outlines the objectives and expectations of the project. It serves as a guide for the designer and ensures that everyone is on the same page. Here’s what it typically includes:


    Project Overview:
    Briefly describe your project. Is it an illustration, animation, or both? What’s the purpose (e.g., branding, marketing, educational content)?

    Audience and Context:
    Who is your target audience? What context will the visuals be used in (websites, social media, print materials)?

    Goals and Objectives:
    What do you want to achieve? Are you aiming for brand recognition, engagement, or conveying specific information?

    Visual Style and Tone:
    Describe the desired aesthetics. Is it playful, minimalistic, or sophisticated? Reference any existing visuals you like.

    Content Details:
    Provide specifics about the content. Do you need character illustrations, infographics, or product animations?

    Technical Requirements:
    Mention any technical specifications (file formats, resolution, animation duration).

    Timelines and Deadlines:
    When do you need the final deliverables? Are there any milestones or interim deadlines?

    Budget and Resources:
    Share your budget constraints. Also, mention any existing assets (logos, brand guidelines) that we should incorporate.

    Revision Expectations:
    How many rounds of revisions do you anticipate? Clear communication here avoids surprises later.

    Contact Information:
    Provide your contact details so we can reach out for further discussions.

  • While it’s possible to expedite design projects, it’s important to note that good design takes time and rushed jobs may not yield the best results. Any rush jobs would likely come with additional fees.

 

Design Process and Timeline

  • Communication during the design process is typically done through emails. The method of communication can be tailored to your preference.

  • Your input is crucial to the design process. We encourage you to share your ideas, preferences, and feedback throughout the process. After all, the design is for your business.

  • We welcome feedback at all stages of the design process. It helps us align our work with your vision. We typically include a set number of revision rounds in our contract, but we’re flexible and our main goal is your satisfaction.

 

Post-Design Process

  • Once the design is approved, we will prepare the final files for delivery. If the project involves printing, we can coordinate with the printer to ensure the final product meets your expectations.

  • You will receive the final design in various formats suitable for both print and digital use. This typically includes vector files (EPS or AI) and raster files (JPEG or PNG).

  • Typically, we provide the final, print-ready files, but source files can be provided upon request. There might be an additional charge for this.

  • We’re always here to assist with any future design needs. Additional designs or revisions after the project’s completion may be subject to additional charges.

  • Your satisfaction is our priority. If you’re not satisfied with the design, we’re committed to making it right. We offer a certain number of revisions and will work with you until you’re happy with the final result.

    Remember, the design process is a collaboration. We value your input and aim to create a design that not only meets your needs but also exceeds your expectations.

  • Yes, we offer printing services and have partnerships with printing companies.

 

Pricing and Payment

  • Yes, we typically require a deposit before starting a project. The exact amount can vary, but it’s usually a percentage of the total project cost.

  • We accept various forms of payment including bank transfers, and online payment platforms. We can discuss the most convenient method for you when we start the project.

  • Final payment is typically due upon completion of the project, before the final files are delivered.

  • If a project is cancelled, the payment terms would be outlined in the contract. Typically, the deposit is non-refundable to cover the time and resources already invested in the project.

  • Due to the nature of design work, we typically don’t offer refunds. However, we strive for your satisfaction and will work with you to make any necessary revisions.

  • The number of revisions included in the project cost will be outlined in the contract. Additional revisions beyond this may be subject to additional charges.

  • We believe in transparency and all costs will be clearly outlined in our proposal. Any potential additional costs, such as for extra revisions or rush jobs, will be discussed upfront.

    Remember, it’s always important to read and understand the contract before starting a project. If you have any questions about the payment terms, don’t hesitate to ask.

 

Working with International Clients

  • Yes, although we are based in Germany, we have worked with clients all over the world. We are comfortable communicating via email, phone, or video conferencing to ensure a smooth design process.

  • We are flexible and can arrange meetings at a time that works best for you. We also ensure that all deadlines are set according to your local time zone.

  • Absolutely. We understand that different markets may have different design preferences and cultural nuances. We’ll do our research and work closely with you to create designs that resonate with your local audience.

  • We can certainly accommodate this. While our team communicates primarily in English and German, we can create designs in any language provided we have the correct translations.

  • While we primarily focus on design, we can assist in coordinating with printers and shipping companies to get the final products delivered to you, regardless of your location.

  • We accept various forms of payment including bank transfer and online payment platforms. We can discuss the most convenient method for you when we start the project.

We hope this FAQ has been helpful in answering your questions. If you have any further queries or if there’s anything else you’d like to discuss, please don’t hesitate to reach out to us. We’re here to help! You can contact us through our Contact Page. Looking forward to hearing from you!